After notifying the relevant credit bureau of a dispute, what must the organization do?

When a consumer notifies a credit bureau of a dispute regarding information on their credit report, the credit bureau has a legal obligation to investigate the claim. This process involves reviewing the information in question, gathering supporting evidence, and ultimately determining whether the disputed information is accurate or not. Once the investigation is completed, the bureau must communicate the results of the investigation to the consumer.

This obligation is established by the Fair Credit Reporting Act (FCRA), which mandates that credit bureaus take reasonable steps to ensure the accuracy of the information they report. This means that the correct course of action for the organization is to conduct the necessary investigation and then report back the findings, allowing the consumer to understand the outcome of their dispute. The thoroughness of the investigation and transparency in the reporting process are crucial in maintaining consumer rights and trust in credit reporting processes.