What should you do if you receive unexpected bills or account statements?

Prepare for the Fincert Certified Personal Financial Counselor (CPFC) Exam with flashcards and multiple-choice questions. Each question is complemented by hints and explanations. Get exam-ready today!

Investigation of unexpected bills or account statements is crucial because it helps to determine their legitimacy and understand any potential threats to your financial security. When you receive bills or statements that you did not expect, it’s essential to verify their origin. This investigation can include checking with the issuing company, reviewing your past transactions, and confirming whether any services or purchases were made that could correspond to the charges. If something seems off, taking action to report suspicious activity can help prevent identity theft or financial loss.

In this context, simply assuming the bills are legitimate and paying them can lead to unnecessary costs or potential fraud. Ignoring them does not address the issue and could allow fraud to continue unchecked. Contacting your bank for a new credit card might be a prudent step if fraud is confirmed, but it should follow investigating the bills, not replace it. Therefore, investigating the origin of unexpected bills and reporting any suspicious activity is the most responsible and effective action to take.

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